PRICES

All prices are per single item unless otherwise specified

MotoBins reserves the right to change prices without notice.

OPENING TIMES

Our extensive stock and specialised order processing ensures that we can provide very fast despatch. Order can be written, telephone/faxed, Email or by the dedicated online secure web site ordering system.

Our order processing lines and shop are open between 8.45am - 5.30pm Monday - Friday. Please note that the shop is now closed weekdays between 1.00pm - 1.30pm so that the staff can be refuelled. We maintain an after hours answer phone service. Orders sent by fax or Online will be received 24hours per day. Our shop and order processing lines are closed on UK public/bank holidays and week-ends.

ORDERS & DESPATCH

The minimum order before P&P and VAT is 5.00gbp. UK orders received before 3pm will be despatched the same day (weekdays).

Many orders are sent overseas. For the most urgent overseas orders we can usually ensure delivery within 3-5 working days for most European cities , 7-10 working days for the rest of the world. Remember to take a copy of our catalogue as well as your passport on your travels! We can quote for carriage to any location world-wide. (If you need a quotation before we send the order please ask in the 'Comments' section of the order form) We will always use a carrier that insures the goods Rates will vary according to the amount of parts sent and the destination. Goods sent abroad often require extra packing. If your order is over 2kilo weight, or over 75.00gbp cost, or over 20" (500mm length) the shipping service uses a volumetric method of assessing the charges. We urge customers to remember we are charging the most favourable rates we can get at NET cost by airmail insured couriers. Orders below this criteria will be posted using the small packet postal service. Please note we are not responsible for collecting any customs charges overseas, except for VAT to EEC countries.

We welcome most Credit and Debit card orders and are specially equipped to process these speedily. Please have all necessary card details ready if phoning an order through.

CARRIAGE AND DELIVERY

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BACK ORDERS

Usually we have over 95% of parts in stock. However, occasionally one or more parts requested may be on back order. We accept back orders for any part's of total value of 5.00gbp or more before VAT. These back order parts will be indicated on your invoice or notified by email. Back ordered parts can be cancelled at any time prior to despatch if we are notified. Please keep the invoice for future reference.

CLAIMS

Although every care is taken in preparing and packing your order, it may happen that parts may be damaged or even lost in the post. Damage must be reported to us immediately and the original packaging kept. Discrepancies (i.e. shortages and incorrect parts) must be reported to MotoBins within 24 hours of receipt, Overseas parcels can often take upto 3 weeks to be delivered but must be reported missing if not received within 30 days from the date of order using our enquiry's line 0044 (0)1775 680881. Email sales@motobins.co.uk quote your customer reference number and the Invoice number on all correspondence. Although every effort has been made to describe parts accurately MotoBins cannot accept any responsibility for inaccuracies in this catalogue. See Guarantee/Disclaimer in CARRIAGE AND DELIVERY.

RETURNS

Moto-Bins will accept all returns within 14 days of your receipt of the parts without penalty. Return carriage and insurance is your responsibility. This does not infringe your statutory rights. After 14 days we reserve the right to impose a re-stocking charge of 15% for non defective parts. We will refuse any returns made after 3 months of purchase. All returns must be authorised beforehand , preferably telephone or e-mail and must be accompanied by the original invoice and a copy of any e-mail correspondance. Returned parts must be in their original condition (i.e. unused). Please address returns to "THE RETURNS DEPARTMENT" . Please mark the return package 'RETURNED UK/EEC GOODS' We suggest that you insure valuable returns with the Post Office for your own protection. Do not use our freepost address as this is for UK letters only.

PART NUMBERS

We have developed our own part numbers for quicker processing of orders on our computer system. Each part has a different five figure code sometimes suffixed with a letter, so its essential to quote the correct numbers if you are to receive the required parts. All descriptions by year are inclusive e.g. '00100 Service kit All Twins 1970-76' is applicable for all BMW's manufactured from the beginning of 1970 to the end of 1976.

Other parts are designated from the start of a particular year e.g. '00400 Service kit all Twins 1981 ON' is applicable for all Twins from the beginning of 1981 up to the present; Some parts are described by capacity only e.g. '16400 Cylinder Head Gasket All 1000cc Twins' is applicable to a /7,T,S,CS,RS or RT so long as it is 1000cc and a twin.

If possible please quote the relevant Part Number. If you are in doubt about the year of your BMW please quote the engine and/or frame number. Please note that where "twins" are stated in a description without further qualification, this excludes the R1150R, R1100R and 850R series of models. In the main section of the catalogue where parts interchange with these models you will see R1150R, R1100R and 850R in bold print like this in the description, or 8v Twins . Please see our sections for R850-R1150 & F650 models.

YOUR CUSTOMER REFERENCE

Once you have ordered from us you will receive a " Customer Reference ". This is the first three letters of your name followed by a number. Every customer has a different Customer Reference and it will help us to fulfil your order quickly if you quote it. This system combines 100% accuracy in a personalised way. We hope that you will find it easy to remember but do not worry if you have forgotten it! Your Customer Reference is shown on the back cover of your catalogue and on the left hand side of each invoice.